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Enterprise relationship management
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11	Enterprise Data Record Level Semantic Model of Enterprise Content By Ed Green, Ph. D. Chief Technology Officer Add to Reading List Source URL: www.unspsc.org Language: English - Date: 2012-12-05 10:02:53 Economy Business Information technology Data management Information technology management Business intelligence Data warehousing Manufacturing Data warehouse Database Data quality Customer relationship management
12	Executive Summary SUPPORTING THE CONNECTED CONSUMER IN A MULTI-CHANNEL ENVIRONMENT: A COMPREHENSIVE SURVEY Add to Reading List Source URL: www.execsintheknow.com Language: English - Date: 2014-12-17 17:43:20 Marketing Economy Customer experience management Business Brand management Customer experience Customer relationship management Brand Social media Customer service Enterprise feedback management Touchpoint
13	Passenger Relations Plan Surfside Buslines is privileged to provide services that help people commute to school and work, explore new cities, connect with essential services, meet with friends and return home safely. Our Add to Reading List Source URL: www.surfside.com.au Language: English - Date: 2016-05-31 02:00:54 Customer experience management Customer relationship management Customer service Enterprise feedback management
14	Your Trusted Partner for Mobile Engagement How Mobile is Transforming Enterprise Customer Experience OpenMarket White Paper Add to Reading List Source URL: www.ciosummits.com Language: English - Date: 2016-03-08 12:25:47 Customer experience management Marketing E-commerce Mobile content Text messaging OpenMarket Short Message Service Mobile marketing Customer relationship management Touchpoint Zendesk Customer experience
15	ingenta.com Package: Order to Cash Integrated sales, marketing and Add to Reading List Source URL: www.ingenta.com Language: English - Date: 2016-04-14 08:15:17 Supply chain management Marketing E-commerce Customer experience management Media industry Order to cash Customer relationship management Subscription business model Order fulfillment NCR Corporation Enterprise resource planning Microsoft Dynamics GP
16	Xentaurs-ESM-eXperience-Platform Add to Reading List Source URL: www.xentaurs.com Language: English - Date: 2016-05-30 03:42:53 Business intelligence Customer experience management E-commerce Marketing Customer relationship management Analytics SAS Customer analytics Big data Touchpoint Aster Data Systems Enterprise feedback management
17	LITHIUM RESPONSE Best-in-Class Enterprise Social Care Lithium Response empowers your social customer care team to engage with customers at scale, maximizing agent efficiency and productivity. It ties valuable customer d Add to Reading List Source URL: www.lithium.com Language: English - Date: 2016-06-07 18:12:58 Customer experience management Lithium Technologies Customer service Lithium Customer experience Customer satisfaction Customer relationship management Zendesk
18	Axalta Selects ForgeRock to Support New E-Commerce Platform Leading global coatings company leverages ForgeRock identity relationship management solutions to create new online platform About Axalta Add to Reading List Source URL: www.forgerock.com Language: English Computing Software Computer access control Identity management Free software Java enterprise platform Java platform ForgeRock OpenIDM Axalta Coating Systems OpenAM OpenDJ
19	•SeptemberNPT_Layout:23 PM Page 16 S P E C I A L R E P O R T: D O N O R M A N A G E M E N T S Y S T E M S The Evolution of Donor Management Add to Reading List Source URL: www.thenonprofittimes.com Language: English - Date: 2015-11-18 14:15:06 Cloud applications Cloud infrastructure Customer experience management Customer relationship management E-commerce Marketing Software as a service Enterprise software Cloud computing Fundraising Non-profit technology Salesforce.com
20	Daptiv for Professional Services Automation “As a professional services organization, executing on services engagements profitably is critical to our success. Daptiv’s flexibility and ease of use gives us the abilit Add to Reading List Source URL: www.daptiv.com Language: English - Date: 2013-06-14 14:04:28 Management ERP software Business software Information technology management Enterprise resource planning Manufacturing Customer relationship management Project management Comparison of PSA systems Professional services automation

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